The consumer has a period of 14 days from the day he acquires physical possession of the goods or from the day he acquires physical possession of the last good, in the case of several goods ordered in a single order and delivered separately, to proceed the return of your order, and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of 14 February.

Customized products for the customer, digital products, as well as items that, for sale purposes, have to be opened are excluded.

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Items to be returned must be in perfect condition, with no signs of use, in their original packaging, accompanied by all the accessories that make it up and properly accommodated for shipping purposes. They must also be accompanied by the respective receipt, proof of purchase.

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Exchanges are not covered by promotional codes or discounts that are in effect at the time of exchange.

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The costs related to the transport of the items to be returned are the customer's responsibility.

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Before shipping the items, you should get in touch via email geral@sussubakeshop.pt to express your decision to exchange or return the order, indicating your order number.

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We may retain the refund until we have received the returned goods.

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Upon receipt of the items by the Sussu Bakes Shop, their status will be checked. If the item is in the required conditions and the return is accepted, a voucher will be issued for the value of the items, which you can use in a future purchase. In case of defect, the refund can be made by bank transfer after indicating the IBAN.